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Credit Cards : At Twenty 7even, our preferred payment method is via a secure credit card transaction. You can be certain that your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. Orders completed with credit cards will not have any additional fees.
PayPal : We also have a PayPal account and offer it as a method of payment. Just select PayPal as your paying method after filling your customer information and proceed to ‘Buy Now’. You will then be redirected to your PayPal account where all your credit or debit card details and address will be displayed, as well as your chosen purchase. Once you click the ‘Pay Now’ the purchase amount will be sent to Twenty 7even. If you do not click the ‘Pay Now’ within 30 minutes, your order will get cancelled.
Cash on Delivery : For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method for orders. Please note that since the COD service is costly for us to provide, cash payment orders will be charged additionally for order no matter the number of items your order contains. The charges for COD will be an additional AED 15.
At Twenty 7even, we aim to provide a simple and hassle free return & exchange policy for all of our customers within the UAE. If you are not 100% satisfied with your purchase, simply follow the following steps below to return or exchange an item:
- Please note that the return notice period for new items is 10 days.
- If you have purchased a new item, please send us an e-mail at firstname.lastname@example.org with your order number and mention that you would like to place a request for a return.
- Once we have received this e-mail, our courier will collect the items from you within 1-3 days.
- Once our couriers’ picks up your items, we will refund the amount back to your account.
- Refunds will be done only through the Original Mode of Payment.
- There is no refund policy on Accessories, only exchange.
- If the original tag has been cut off the product and is not returned in the same way it was delivered we cannot refund or exchange it.
- Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
- The wrong product was sent.
- The product is defective.
- The product was damaged in shipping.
You can cancel your order within 24 hours; refunds will be made by the original mode of payment. If you paid by card, please allow for up to 45 days for the refund transfer to be completed.
- Once your transaction has been completed on the website, we will send you a summary of your order by email.
- Our courier will pick up your shipment from our office and then deliver it to the location you have provided in your shipment details.
- The delivery time duration depends on where you stay but should usually take 2-4 days maximum.
- Once our courier has delivered your package we will collect the delivery charges/ COD and your signature, indicating you have accepted and received your package, we will then send an email to you confirming your order has been delivered.
We deliver to all locations all over the UAE. So no matter which city you stay in, whether it be Sharjah, Dubai, Ajman, Abu Dhabi, Umm Al Quwain, Ras Al Khaimah or Fujeirah, don’t worry we can deliver it to your door.
Your order should be delivered to you within 2-5 days, depending on location. These are the time durations for the following cities:-
|Umm Al Quwain||2-3 Days|
|Ras Al Khaimah||2-4 Days|
|Abu Dhabi||2-4 Days|
Our delivery charges vary depending on location, these are our delivery charges for the following cities:-
|Umm Al Quwain||15 AED|
|Ras Al Khaimah||20 AED|
|Abu Dhabi||25 AED|