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Terms & Conditions

General

All orders placed by you via the Website as well as our deliveries and services are governed exclusively by the General Terms and Conditions of Business set out by the law of the UAE, as applicable at the time the order is placed. We do not accept any diverging terms and conditions from the customer except where specifically agreed in writing.

The presentation of products on our Website does not constitute any offer by twenty-7even.com for a purchase contract.

By submitting the order form provided on our Website, you are placing a binding offer for a purchase contract with us. You submit an offer by entering all the required information during the ordering process and posting the order form to us by using the button "complete purchase". Before you submit your offer you will be able to view the details input by you and modify the information provided.

Once we have received your order, we will send you a confirming e-mail with the receipt of your order, which will state the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.

A purchase contract between you and twenty-7even.com will become effective only after we have accepted the offer by dispatching the goods ordered by you. If the payment option was chosen to be paid in advance, the goods will be dispatched only after the full amount has been credited to our account.

Twenty 7even has the right to refuse any offer without stating a reason, especially, if there are legitimate grounds to suspect that the goods purchased via the internet are intended to be resold on a commercial basis.

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website. 
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.  
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • We accept payments online using Visa and MasterCard credit/debit card in AED currency.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective as of the day that they are posted.
  • Some of the advertisements you see on the site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Procedure for Claims of Intellectual Property Infringement

Twenty 7even respects the intellectual property of others, and we ask our users to do the same. Twenty 7even may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be infringing the intellectual property of a third party. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Twenty 7even’s appropriate agent with the following information:

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

A description of the copyrighted work or other intellectual property that you claim has been infringed;

A description of where the material that you claim is infringing is located on the Site;

Your address, telephone number, and email address.

A statement by you that you have good faith and belief that the disputed use is not authorized by the copyright owner, its agent, or the law. As well as a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or the intellectual property’s’ owner or are authorized to act on the copyright or intellectual property owner’s behalf.

Twenty 7even’s appropriate agent for notice of claims of copyright or other intellectual property infringement can be reached via e-mail at support@twenty-7even.com with the subject line “intellectual property”.

Your Account and Registration Obligations

When you register as a member of the Site you will be required to provide certain information and register a username and password for the use of this site.

On becoming a member of the Site, you agree:

You are responsible for maintaining the confidentiality of, and restricting the access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify twenty-7even.com of any unauthorized use of your password or account or any other breach of security.

In no event will Twenty 7even be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password.

You may not use another person's account at any time without the direct permission of the account holder. You agree to compensate twenty-7even.com for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site services, or otherwise by using your designated username and password, whether or not you authorized such access.

You will provide your current, accurate and complete information about yourself as prompted by Twenty 7even’s registration form ("Registration Data").

You will not include:
(i) any of your contact details, including but not limited to email addresses, telephone numbers or other personal details; or
(ii) the word "twenty" or “7even” in your user ID registration.

Your store registration name shall not include the words "twenty 7even".

You will maintain and promptly update the ‘Registration Data’ to keep it current, accurate and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or if Twenty 7even has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of Twenty 7even under this User Agreement or at law, Twenty 7even has the right to indefinitely suspend, limit or withdraw your access to the site and/or your membership of the site.

Twenty 7even may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the preceding, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to Twenty 7even upon such requests. You acknowledge and agree that if you do not, Twenty 7even without liability may limit, suspend or withdraw your access to the site and/or your membership of the Site. We also reserve the right to cancel unconfirmed / unverified or inactive accounts that have been inactive for a long time.

You’re Information

You grant Twenty 7even a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to use any information or material, personal or otherwise, that you provide to us or other users of the site and/or post on the Site in the registration, bidding, buying, listing or selling process, in the feedback area or through any e-mail. Or by way of any other feature or use of the Site ("Information"), for the purposes of operating and promoting the site in accordance with this User Agreement and the Privacy Policy. You are solely responsible for the ‘Information’, and we act as a passive conduit for your online distribution and publication of the ‘Information’.

Delivery Method

We offer delivery by courier across the UAE. 

We accept online payment transactions as well as "Cash on Delivery" within the UAE.

Unfortunately order collection is not available, we can deliver to a home or office address only.

Customers ordering from within the UAE should expect their delivery within 2-4 working days of placing the order depending on the location.

Website/URL will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE. 

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Returns & Exchanges 

At Twenty 7even, we aim to provide a simple and hassle free return & exchange policy for all of our customers within the UAE. If you are not 100% satisfied with your purchase, simply follow the following steps below to return or exchange an item:

  • Please note that the return notice period for new items is 10 days.
  • If you have purchased a new item, please send us an e-mail at support@twenty-7even.com with your order number and mention that you would like to place a request for a return.
  • Once we have received this e-mail, our courier will collect the items from you within 1-3 days.
  • Once our couriers’ picks up the items, we will refund the amount back to your account.
  • Refunds will be done only through the Original Mode of Payment.
  • There is no refund policy on Accessories, only exchange.

Links and search results

The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Twenty 7even has no control over these sites or the content within them. Twenty 7even does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Twenty 7even does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Twenty 7even for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at support@twenty-7even.com.

Copyright policy

Twenty 7even may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

Intellectual property

Although Twenty 7even is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Twenty 7even’s system. The On-line Materials are Twenty 7even’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Twenty 7even, except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of Twenty 7even. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Twenty 7even. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Twenty 7even.

You acknowledge and agree that Twenty 7even will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Twenty 7even’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Twenty 7even or perfect these rights, titles or interests in Twenty 7even’s name.

DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. TWENTY 7EVEN MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. TWENTY 7EVEN ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. TWENTY 7EVEN SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF TWENTY 7EVEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF TWENTY 7EVEN WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

Advertising

The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Twenty 7even is not responsible for the acts or omissions of any advertiser or sponsor.

Severability

If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.


Ural International General Trading LLC maintains the www.twenty-7even.com website ("Site").